We care about your trust in us and how we process your personal data. This Privacy Policy explains why we collect information about you, how we use that information, and how we respect your privacy. Personal data is information and opinions that can be linked to an identifiable individual. For example, it may include name and contact details, purchase history, or information about interests. The use of personal data must comply with the Personal Data Act. We, as the data controller, will ensure that we use personal data about you in accordance with the law.
You may have the right to ask us to:
Provide you with further information about how we process your personal data. -
Provide you with a copy of personal information about you.
Update your personal information.
Delete information that we no longer have a basis for storing.
Restrict or stop the processing of your information.
Object to automated individual decisions, including profiling.
Provide you with information that you have provided to us in a structured, plain, and machine-readable format, or, where technically feasible, ask us to transfer it to another company.
Withdraw your consent that you have given us.
Please be aware that there are limitations to these rights. Please contact us if you would like more information about this.
If you believe that we are processing personal data in breach of the Personal Data Act, you have the right to complain to the Swedish IMY. Before doing so, we would like you to contact us so that we can answer your questions or clarify any misunderstandings.
We use cookies on our websites to ensure the functionality of the website, analyze internet traffic, and see which parts of our website you have visited. Please read our cookie policy for more information.
We may update the privacy policy from time to time. You will be notified of significant changes. You can always find the latest version of our privacy policy on the website/app.
Depending on the information you provide to us, how you use our services, and what permissions you give us, we will have the following information about you:
Information about you: Information you provide when you create a user account or order tickets, such as your name, address, phone number, and email address. You can choose to give us more information about yourself, such as gender and date of birth.
Purchase information: Information we receive when you purchase tickets from us, such as what you have purchased, card number, and payment method (e.g., Visa). If you have a user account with us, your user account will give you an overview of your previous purchases.
Communications: Information you give us when you have contact with our customer center, such as emails sent between us.
Website usage information: Information we receive when you use our website and app, such as the type of device you have (e.g., mobile or PC), IP address, the pages you visit, and the features you use there.
Information from partners: Information we receive from our partners, such as [xxx]. The partners provide us with information about the theatre performances, concerts, cinemas, and other shows you have visited.
Profiling information: Information and assumptions we create automatically based on the other information (mentioned above) we have about you, such as your preferences, interests, and which demographic groups you belong to, unless you have objected to this.
We share personal information with companies that provide technical and administrative services to us, such as IT service providers. We have contracts with these to ensure your privacy.
We may disclose information in individual cases, for example to the authorities, in case of suspected crime.
If you consent, we may share your personal information with our partners as described in your consent. This may include consulting services or service providers, so that they can send you recommendations and information relevant to you, or so that they can carry out their own market analysis and service development.
We use IT service providers outside the EEA. If we transfer personal data from the EEA, we ensure that privacy is protected by entering into agreements. You can request more information or a copy of the security mechanisms we use to secure the transfer of information.
We may also share anonymized information with partners for purposes such as market analysis and service development.
How Long Do We Store Personal Information?
We will only store information about you for as long as is necessary to achieve the purpose for which it was collected, or if we are obliged to store the information. The information will be deleted or anonymized when it is no longer necessary to achieve the purpose. Below is an overview of how long we store your information:
Information about you: If you have a user account with us, we will delete the information when you cancel the user account or if you have been inactive for more than 12 months.
Purchase information: If you have a user account with us, we will store your history for 12 months in your user profile. We will delete your card number three months after the performance took place, unless you ask us to save the information for your next purchase. We store transactions and payment details for 5 years in accordance with the Accounting Act.
Website usage information: We store information about your use of our websites for up to 6 months.
Information from partners: We store all information from partners for as long as you have an active user account with us or for as long as you have consented. We will delete the information if you cancel the user account or if the user account has been inactive for 12 months.
Communications: We keep communications with our customers for three years, unless we need to keep them for longer, for example in connection with complaints or claims.
Profile information: If you have a user account with us, we delete the information when you cancel the user account or when the user account has been inactive for more than 12 months. We will delete the information earlier if you object to being profiled.
Published: 04.10.2024